All Systems Operational

About This Site

Trust is our number one value and trust starts with transparency.

Welcome to Salesforce.org Philanthropy Cloud's home for real-time information on service availability, performance and security.

Production Operational
90 days ago
99.84 % uptime
Today
Partner Operational
90 days ago
99.85 % uptime
Today
Demo Operational
90 days ago
99.85 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021
Completed - The scheduled maintenance has been completed.
May 17, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 16:00 PDT
Scheduled - Philanthropy Cloud will have a scheduled release window beginning at approximately 4PM Pacific Time and ending at approximately 7PM Pacific Time. We will be upgrading Philanthropy Cloud to the latest release version. During this period, Philanthropy Cloud applications and API services may not be available.
May 17, 06:15 PDT
May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021
Completed - The scheduled maintenance has been completed.
May 13, 19:42 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 16:02 PDT
Scheduled - Philanthropy Cloud will have a scheduled release window beginning at approximately 4:00PM Pacific Time and ending at approximately 8:00PM Pacific Time. We will be upgrading Philanthropy Cloud to the latest release version. During this period, Philanthropy Cloud applications and API services will not be available.
May 13, 06:57 PDT
Resolved - This incident has been resolved.
May 13, 10:20 PDT
Update - We are continuing to monitor for any further issues.
May 13, 10:15 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 10:15 PDT
Identified - The issue has been identified and a fix is being implemented.
May 13, 10:14 PDT
Investigating - Philanthropy Cloud is experiencing a partial service outage at this time. Our engineering teams are investigating and working to resolve this issue. Please check back to this status site for further updates.
May 13, 09:43 PDT
May 12, 2021

No incidents reported.

May 11, 2021
Resolved - We have resolved the issue with Philanthropy Cloud login and authentication. All Philanthropy Cloud systems are now functioning normally, and we apologize for the disruption. Please see https://status.salesforce.com/generalmessages/697 for ongoing updates on the underlying issue, which may be affecting other Salesforce services.
May 11, 18:45 PDT
Monitoring - We are continuing to see recovery and at this time we are moving to monitor the recovery. We sincerely apologize for this inconvenience and will update this page once this is resolved.
May 11, 18:07 PDT
Identified - We are beginning to see recovery, and we are continuing to investigate the issue with login and authentication. Additional teams have been engaged to assist. Next update 30 minutes or sooner as information becomes available.
May 11, 17:33 PDT
Update - Philanthropy Cloud is impacted by a broader outage that is affecting multiple services across Salesforce. Some key features and functionality may not be available. We are aware of the problem and are working to resolve this as quickly as possible. We sincerely apologize for this inconvenience and will update this page once this is resolved.
May 11, 15:37 PDT
Update - Some users are having issues logging in to Philanthropy cloud (https://www.philanthropycloud.com/) and the Elevate service (https://www.salesforce.org/elevate/). We are investigating the issue.
May 11, 15:13 PDT
Investigating - Philanthropy Cloud is experiencing an issue that is affecting multiple customers. We will provide additional updates as more details become available.
May 11, 14:58 PDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 16:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 16:10 PDT
Scheduled - Philanthropy Cloud will be conducting unplanned maintenance beginning at approximately 4:10PM Pacific Time and ending at approximately 4:45PM Pacific Time. We apologize for the inconvenience. During this maintenance window, Philanthropy Cloud applications and API services may experience degraded performance. Please check back to this status site for further updates
May 6, 16:06 PDT
May 5, 2021

No incidents reported.

May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 17:22 PDT
Verifying - Verification is currently underway for the maintenance items.
May 4, 17:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 16:00 PDT
Scheduled - Philanthropy Cloud will be conducting unplanned maintenance beginning at approximately 4:00PM Pacific Time and ending at approximately 6:00PM Pacific Time. We apologize for the inconvenience. During this maintenance window, Philanthropy Cloud applications and API services may experience degraded performance. Please check back to this status site for further updates
May 4, 07:54 PDT